Services offered
The Citizens Advice website is kept up to date with all the latest information. Click a button below to be taken directly to that advice area.
Benefit calculators
Depending on your situation, you can use the benefit calculators provided by other organisations to check which benefits you may be entitled to. You’ll need information about savings, income, pension, childcare payments and any existing benefits (for you and your partner).
Click a button below to use a calculator.
Telephone services
We run many telephone services at both local and national level, so that services continue even when our offices are closed. The images below have the telephone number and working hours.
Emergency Food/Fuel service
Help through Hardship Helpline
0808 208 2138
9am to 5pm, Monday to Friday
All services are closed on public holidays
A Trussell Trust & Citizens Advice joint service
Herts Help
0300 123 4044
8am to 8pm, Monday to Friday & 10am to 6pm on week-ends
All services are closed on public holidays
Web chat & email services
The web chat is a national service supported by all local Citizens Advice offices.
The advice by email service is provided by Citizens Advice Dacorum specifically to help residents of Dacorum
- Applying for Universal Credit – Help to Claim chat page
- For debt issues – debt chat page
- For gas and electricity issues – energy chat page
- For consumer issues – consumer web chat
In person services
We providing face to face & telephone appointments when necessary and only once the issue has been triaged via our Adviceline or Email services
Our office Locations
Hemel Hempstead
Citizens Advice Dacorum
The Forum, Marlowes
Hemel Hempstead
Herts HP1 1DN
Berkhamsted
Citizens Advice Dacorum
Civic Centre, 161 The High Street
Berkhamsted
Herts HP4 3HD
British Sign Language (BSL) Service:
The Hertfordshire Citizens Advice Service (HCAS) have a trained adviser who provides assistance to clients who are deaf or hard-of-hearing more information.