NEW Service – Advice by email and telephone
To help all people who live or work in Dacorum we have implemented a new service that will provide information and limited advice by email.
This is a temporary replacement to our normal drop-in service and appointments which have been cancelled as part of the Coronavirus (COVID-19) restrictions. Government information can be found – https://www.gov.uk/coronavirus
To make this easier for everyone using this new service please attempt to self-help by viewing all available information that can be found on our national website citizensadvice.org.uk relating to your issue/concern. This is being constantly updated especially with Government advice regarding Coronavirus (COVID-19).
If you cannot find the information you need then click the image below to take you to our web form. Please provide as much information as you can, especially what you have done already, as this will save us recommending things you have already tried, which can be very frustrating.
This service is very new and is another way to get key information, we will start with a response within 5 working days.
If you need a quicker resolution i.e food voucher then call the number below which is monitored 10am – 4pm, Monday to Thursday and 10am – 12pm on Fridays (excluding bank holidays)
We also have our Hertfordshire Adviceline service which we have increased our capacity to deal with issues on the telephone. If your issue needs further assistance then we will place you into a work queue with your local Citizens Advice who will call you back within 3 working days. These call backs will be from a withheld number as our staff and volunteers are all working from home.
If you have call blocking services on your phone then you will need to disable this while you are waiting for a response from us. Please be aware that the NHS, GP surgeries all typically call from withheld or private numbers so you might be preventing other key services from contacting you in this period of isolation.