When you click submit it will send a copy to the email you provided and also to our internal team to review. We aim to respond within 5 working days, this might take the form of providing links to information found on citizensadvice.org.uk, links from other agency websites, request for more information or a telephone call. Please note, if we do need to contact you by telephone it will be from a withheld number.
If your issue is more time sensitive and you are able to, then consider looking for information on citizensadvice.org.uk for ways to deal with your issue. If you cannot find the information on the website then call our Adviceline service on 0800 144 88 48 (Mon to Fri, 10am until 4pm excluding bank holidays). This is a collaboration service which allows us to provide a service even when we are closed.